Product & Quality

Q: What are peptides?
A: Peptides are short chains of amino acids used in research to study biological processes such as cellular signaling, metabolism, and recovery.

Q: Are your peptides for human consumption?
A: No. All products are strictly for laboratory research use only and are not approved for human consumption.

Q: Are your peptides tested for purity?
A: Yes. All batches undergo third-party testing to ensure high purity and research-grade quality.

Q: Do you provide Certificates of Analysis (COA)?
A: Yes. COAs are available upon request for most products.

Q: How are your peptides manufactured?
A: Peptides are produced in certified laboratories following strict quality control standards.

Storage & Handling

Q: How should peptides be stored?
A: Store lyophilized peptides in a cool, dry place or refrigerated. After reconstitution, keep refrigerated and use promptly.

Q: What is the shelf life of peptides?
A: Lyophilized peptides typically remain stable for 12–24 months when properly stored.

Q: Can peptides be frozen?
A: Yes, in lyophilized form. Reconstituted peptides should not be frozen.

Q: How are peptides reconstituted?
A: Reconstitution should be performed by qualified professionals using sterile solvents such as bacteriostatic water.

Orders & Shipping

Q: Where do you ship?
A: Orders are currently shipped within Canada.

Q: How long does shipping take?
A: Delivery typically takes 2–5 business days depending on location.

Q: Do you offer free shipping?
A: Yes. Free shipping is available on qualifying orders.

Q: How can I track my order?
A: Tracking details are emailed once your order ships.

Policies & Support

Q: Can I cancel or modify my order?
A: Orders can only be changed before they are processed for shipment.

Q: What is your refund policy?
A: All sales are final unless the product arrives damaged or defective.

Q: What should I do if my order arrives damaged?
A: Contact support within 72 hours with photos for review.

Q: How do I contact customer support?
A: You can reach support via email, with responses typically within 24 hours.

Compliance & Legal

Q: Are your products legal in Canada?
A: Yes. All products are sold for legal research purposes. Customers are responsible for complying with local regulations.

Q: Do you provide usage guidance?
A: No. We only provide general handling information and do not offer guidance for human or animal use.